Content Types: Blocks vs Collections
In TreeAMS, there are two content types:
- Content Blocks 👉 a content block is used to store a piece of information in a format, such as text (article), picture, video, PowerPoint, etc. You can combine multiple and different content blocks to build a content collection i.e., manuals, training programs/courses, etc.
- Content Collections 👉 a content collection is like a folder that helps you group related articles or materials under one topic or purpose. For example, you could create a "Customer Service" collection with articles about greeting customers, handling complaints, and keeping service standards high. It’s an easy way to keep your content organized, reusable, and ready to share for things like training, manuals, or checklists!
Refer to the following illustration for the different types of content blocks and collections available on TreeAMS.
TreeAMS lets you use the same content in different ways, saving you time and effort. For example, if you have a manual on "Issue Handling" for your staff to manage customer complaints, you can also use the same content to create a training course for your frontliners. This ensures they are well-prepared for real situations. Plus, you only need to update the content once, and it automatically stays consistent across all uses. TreeAMS makes managing content simple!
Below picture shows you another example how you can combine different content blocks into a content collection.
Frequently Asked Questions
🤔 When to use a Content Block and Content Collection?
Use a content block when you need to create new content or a piece of information! A content block should be created before you create a content collection. Whereas, a content collection is used to group different content blocks. You should use a content collection when you need to have pieces of information in one place. Refer to examples below:
Example 1: if a Daily Operations manual covers Opening Procedures, Closing Procedures, and Customer Management, then there will be three content blocks, which are:
- Opening Procedures
- Closing Procedures
- Customer Management
Then, the Content Collection will be a manual the Daily Operations manual.
Example 2: if a Basic Food Handling Training Course covers Introduction to Food Safety, Safe Food Storage, Food Prep Practices, and Food Serving Practices, then there will be four content blocks, which are:
- Introduction to Food Safety
- Safe Food Storage
- Food Prep Practices
- Food Serving Practices
Then, the Content Collection type will be a training course named Basic Food Handling.
🤔 Do I always need to use multiple Content Blocks?
The answer is it depends! If you want to use some of your content for other purposes, it is highly recommended that you use multiple content blocks as some content might not be relevant to others.
🤔 Why are some features are not available on my TreeAMS site?
The features and modules available on your TreeAMS site depend on the package you’ve subscribed to. You can check your order form to see the details, including the list of features, storage space, and the number of units and users included in your plan. If you need any assistance or would like to upgrade your package, feel free to reach out to us at connect@treeams.com!