Setting Up Teams
This section covers:
What is the Teams feature in TreeAMS?
Teams is a powerful feature in TreeAMS that helps you organise your people by function, location, and responsibility โ so you can collaborate more effectively and get things done faster.
With Teams, you can:
- Group users based on their departments and/or duties
- Streamline task assignment and accountability
- Manage permissions and visibility more easily
Creating a Team
To create a team, your role must be either a Site Admin or a Site User with the TreeAMS Teams Manager sub-role. For more details on the different roles in TreeAMS, refer to User Types. If you're unsure of your role, please check with your manager, supervisor, or administrator.
- From the Portal site, go to the Teams dropdown.
- Select Teams.
- On the Teams page, click + New Team.
- Key in your teamโs name. Examples include โThe Best Team,โ โOps @ ION Orchard,โ and more.
- Select Department. If you havenโt set up a department, head to Creating a Department to create or remove one. Departments are helpful for assigning tasks, functions, and allocating issues effectively.
- Select Location. You can either select a branch or a unit.
- Select Team Type(s). You can choose more than one. In TreeAMS, Team Type refers to the teamโs functions, such as:
- Chats ๐ the team can have its own channel or chat room.
- Assignments ๐ the team can be assigned to tasks or responsibilities.
- Issues ๐ the team can be assigned as an Issue Fixer โ responsible for resolving reported issues.
- Documents ๐ the team can manage documents in the system and receive notifications about document expiration.
- Configure the teamโs Permissions:
- Allow Time Attendance ๐ when enabled, team members can clock in and out using the system. Do note that only one team per network (i.e., branch or unit) can have time attendance enabled.
- Allow Geolocation ๐ when enabled, TreeAMS will verify the team membersโ location before clocking in/out and for all geolocation-enabled tasks.
- Allow Parent Nodes ๐ When enabled, team managers can invite users from their Parent Node (if they have access). For example:If a manager has access to Branch 1 and the team is created for Outlet 1, enabling this setting lets them add users with Branch 1 access. If not enabled, they can only add users from Outlet 1.
- Private Chat ๐ if the Team Type includes Chats and this is enabled, the team will have a private channel that cannot be accessed by non-team members.
- Add more team members to the team! Note that only users with access to the location can be added.
- Assign at least one role to every team member. Refer to the illustration below for more details on each role.
- Finally, click Save!




Creating a Department
Again, to create a department, your role must be either a Site Admin or a Site User with the TreeAMS Teams Manager sub-role. For more details on the different roles in TreeAMS, refer to User Types. If you're unsure of your role, please check with your manager, supervisor, or administrator.
- If you are on the Portal site, switch to Desk. Learn how you can switch from Portal to Desk here.
- Select the Teams menu.
- Click Departments.
- Click Add TAMS Department.
- Enter the name of your new department.
- Click Save.


